American Safe Room Policies
Revision date: June 2, 2009

Terms of Sale
Payment
All orders are shipped prepaid. American Safe Room (ASR) accepts Visa, MasterCard, checks (may be required to clear before shipment), money orders, and wire transfers.

Stock items
Stock items are products that we normally have in stock and are usually available for immediate shipment after payment is arranged. At times, we may be out of stock items and will let you know at time of order.

Special order items
Special order items and large quantity orders require a 50% deposit at time of order and the balance due before shipping. Please notify ASR if you would like a proof picture of your special order items e-mailed to you before arranging the balance due. Special order items include blast doors, blast hatches, ventilation pipes, and some differential pressure gauges.

Back orders
If we are out of stock on an item, we may back order the item and ship it when we have stock or we may hold and ship complete - at the discretion of the customer. The projected ship date will be given at the time of order and you will be notified of any changes to the projected ship date.

Shipping charges
Shipping charges apply to all orders - except the Complete Blast Protected NBC Filtration Package which included UPS Ground shipment to the contiguous US 48 states and a shipping discount of $100.00 for shipments to Alaska and Hawaii. Filters and their accessories are usually shipped by UPS. Blast doors, hatches, and ventilation pipes are shipped by USF Reddaway. Alternate shippers can be arranged. Please state your preference at time of order.

Export orders
Orders shipped out of the United States that require an export licence will be charged a flat rate of $175.00 per order.

Return Policy
American Safe Room, Inc. will repair or replace any defective parts for up to one year from the date of shipping. Beyond this date, we will gladly repair or replace any damaged part for a reasonable cost.

We have had very few returns since we have been manufacturing the Safe Cell. However, we have been counseled by other manufacturers that it is human nature to purchase "insurance" when threats loom and then return the "insurance" after the threat is perceived to be gone. Therefore, we do not accept returns after 15 days of purchase.

We desire to provide a quality product at a reasonable price to responsible consumers. We are not an insurance agency, but we are reasonable individuals and will do everything we can to make things right, if given the opportunity.

Limited Liability Warranty
American Safe Room warrants our mechanical products against manufacturing defects for a period of one year. This warranty is limited to repair or replacing defective parts at our sole discretion. Mechanical parts are defined as any individual part that does not produce or carry an electrical current at any time. American Safe Room, Inc. warrants our electrical products against manufacturing defects for a period of one year. This warranty is limited to repair or replacing defective parts at our sole discretion. Electrical parts are defined as any individual part that does produce or conduct electricity.

What this warranty includes: Repair or replacement of any item within the specified warranty time that is shown to have been manufactured with a defect that was not apparent at time of manufacture or purchase.

What this warranty does not include: Any damage to parts after they leave our factory. Either in shipping, assembling, or use.

What you, the purchaser, can do to protect your purchase: It is the responsibility of the purchaser to inspect and test any and all parts immediately after taking possession of them. This will not only protect the end user, it will protect the purchaser in the event that warranty service is necessary. Retain all the paperwork, especially the user manual and the invoice for the life of the part. What you need to do in the event of a problem with your purchase: Notify us immediately. We have the knowledge, tools, and parts to fix your problem. Do not wait to notify us. Do not notify any of our dealers, agents, or anyone claiming to represent American Safe Room, Inc. Contact information is at the bottom of this document.

What we will do in the event of a problem with your purchase: We will first try and determine the extent of the problem and what will repair it. We will offer to ship replacement parts if we deem that the problem is easily repaired. Do not try an repair any part without factory authorization. In the event that replacement parts do not repair the problem, you will have to ship the parts to the factory for testing and repair. Do not ship any parts back without prior authorization. If you have any questions about this warranty, please contact American Safe Room, Inc.